FAQ
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How do I place a local delivery order?
What payment methods are accepted?
We accept online banking, credit/debit cards, e-wallets (Alipay, WeChat Pay), and prepaid wallet balance. Payment must be completed before order processing begins.
What is the difference between self-drop and scheduled pickup?
Self-drop: You bring parcels to our warehouse yourself. No pickup fee, faster processing.
Scheduled pickup: Our driver collects parcels from your address. Pickup fee applies, you select convenient time slot.
Scheduled pickup: Our driver collects parcels from your address. Pickup fee applies, you select convenient time slot.
How long does sorting take?
Parcels are typically sorted within 24 hours of receipt at the warehouse.
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